Returns & Refunds Policy

Last Updated: [DATE]

At AUVENO, customer satisfaction matters to us. This policy explains how return and refund requests are handled.

Nothing in this policy limits mandatory rights available under applicable consumer protection laws.

1. Return Eligibility

Customers may request a return within 7 days after delivery, subject to applicable law and the conditions below.

For voluntary returns, products should generally be:

These conditions do not override statutory rights relating to defective or incorrectly supplied products.

If you receive a damaged, defective, or incorrect item, please contact our support team promptly.

Provide:

We will review the request and provide the remedies required by applicable law.

Email contact.auveno@gmail.com with your order number and reason for requesting a return.

If a return is required, our team will provide instructions and the appropriate return address.

Please do not send products to an address that has not been confirmed for returns.

For voluntary returns, return shipping costs are handled as follows:

[Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.]

For defective, damaged, or incorrect products, shipping costs and remedies will be handled according to applicable law.

Approved refunds will be issued to the original payment method unless another method is agreed upon or legally required.

Our processing timeframe is:

[Once your return is received and approved, your refund will be processed within 5–10 business days to the original payment method.]

Additional time may be required by banks or payment providers.

To request cancellation, contact us as soon as possible.

Cancellation eligibility depends on order status and applicable consumer rights.

For return or refund assistance:

Email: contact.auveno@gmail.com

AUVENO Customer Support